Returns & Refunds Policy

Subject to the eligibility conditions below, customers may request a return within 3 days of delivery.

The 3-day period begins on the date the order is marked as delivered.

A return request does not automatically mean that the return or refund has been approved. Vyloo may review the product, order details and reason for the request before approving a return, replacement or refund.

A return, replacement or refund may be considered where:

To be eligible for return, products should generally be returned with their original packaging, labels and accompanying items, unless the return is being requested because the product itself was damaged, defective, incorrect or otherwise unsuitable due to an issue attributable to the order or fulfilment process.

Products that have been opened, used, altered, damaged after delivery or stored contrary to their applicable storage requirements may not be eligible for return.

This does not affect any rights available to customers under applicable law.

Because medicines and healthcare products may require controlled storage and handling, not every delivered product can be accepted back into inventory or resold after it has left our controlled supply chain.

Accordingly, return eligibility may depend on the nature of the product and the reason for the return.

Eligible requests made within the 3-day return window will be reviewed in accordance with this policy and applicable requirements.

Insulin and other products requiring cold-chain or temperature-controlled handling are generally not eligible for return once delivered.

This is because Vyloo may not be able to verify whether the required storage and temperature conditions have been maintained after delivery.

However, if you receive:

If you receive the wrong product or a product that appears damaged, please contact Vyloo within the applicable return window.

Where reasonably possible, please retain:

To request a return, replacement or refund, contact us at: Phone: 9220172920 Email: support@vyloo.in

Please provide:

Refunds may be issued where, for example:

Where only one or more items in a multi-item order are affected, Vyloo may process a return, replacement or refund for the affected item or items rather than the entire order, where appropriate.

Any applicable refund will generally relate to the eligible affected product or products and any associated amount required to be refunded under the circumstances.

Orders may be cancelled before delivery where cancellation is still operationally possible.

Once an order has been processed, dispatched or specially sourced, cancellation may be restricted depending on the nature of the product and the stage of fulfilment.

If Vyloo is unable to fulfil an order or an affected item, any applicable refund will be processed in accordance with this policy and applicable law.

If a customer refuses delivery or an order cannot be delivered due to incorrect contact details, an incorrect address or the unavailability of the customer or authorised recipient, the refund eligibility may depend on the nature of the product and the circumstances of the failed delivery.

Certain products, particularly medicines, insulin and temperature-sensitive products, may not be suitable for return to inventory or re-delivery once they have left the applicable fulfilment process.

This does not limit any remedy required under applicable law where the failure is attributable to Vyloo or the fulfilment of the order.

Vyloo may investigate return and refund requests to verify the order details and reported issue.

We may decline a request where:

For questions or concerns regarding a return, refund or replacement, contact:

Vyloo Technologies Pvt. Ltd. Phone: 9220172920 Email: support@vyloo.in

Please keep your order ID available so that our team can review your request.