Returns for medicines follow applicable pharmacy regulations. This summary matches our Trust centre; full windows for a specific order appear on order confirmation.
Returns for medicines are typically limited to wrong or damaged supply under applicable pharmacy rules. Perishable or cold-chain items may have additional restrictions.
Full return windows and steps will be listed on order confirmation for production orders.
Approved cancellations and failed deliveries are refunded to the original payment method within the timelines mandated by your bank or wallet provider.
For order, quality, or conduct concerns, write to support@vyloo.in with your order ID. Escalation paths and SLAs continue to be published via our Trust centre as they are finalised.