Question 1

How do I upload a prescription?

Accepted Answer

Go to 'Upload Prescription' from the home page or your account. You can upload JPG, PNG, or PDF files up to 10 MB. Our pharmacist will review it within minutes.

Question 2

What is the delivery time?

Accepted Answer

Vyloo delivers urgent medicines urgently, while sourcing hard-to-find and rare medicines in real time within 4-24 hours.

Question 3

Can I cancel my order?

Accepted Answer

You can cancel your order before it is dispatched. Go to My Orders and tap 'Cancel Order'. Once dispatched, cancellation is not possible.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (COD) and online payments via UPI, debit/credit card, and net banking through PayU.

Question 5

How do I track my order?

Accepted Answer

Go to My Account → Orders → select your order → you'll see the live tracking timeline and delivery partner details.

Question 6

Are all medicines genuine?

Accepted Answer

Yes. We source medicines only from licensed manufacturers and authorised distributors. Every batch is verified for authenticity.

Question 7

Can I return medicines?

Accepted Answer

Due to health and safety regulations, medicines cannot be returned except in case of wrong or damaged delivery. Contact us within 24 hours.

Question 8

How do I apply a coupon?

Accepted Answer

During checkout, enter your coupon code in the 'Apply Coupon' field. Valid discounts will be applied to your order total automatically.

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Help & Support

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Frequently Asked Questions

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