Trust & Safety

Licences & registered entity

We operate as a licensed pharmacy model and display regulatory identifiers on every order confirmation and invoice path. Official regulatory records:

• Registered name: Vyloo Technologies Pvt. Ltd.
• Drug licence reference: RLF21DL2025001406, RLF20DL2025001420
• GSTIN: 07AAKCV0933E1ZF, 09AAKCV0933E1ZB
• Correspondence address: RTF-58, Royal Tower Market, Shipra Suncity, Indirapuram, Ghaziabad, 201014
• Corporate address: 10251, F/F, Library Road, Nawab Ganj, Delhi G.P.O., Delhi, North Delhi- 110006, Delhi, India
• Customer care phone: 9220172920
• Email: support@vyloo.in

Full details: Drug licence & registered entity page.

Editorial & medical information

Product descriptions, uses, side effects, and FAQs on this site are compiled for general consumer education. They are reviewed for consistency and clarity before publication and updated when formulations or regulatory labels change.

This content does not replace a consultation with a qualified clinician. Always follow the advice of your doctor or pharmacist, especially for prescription medicines, pregnancy, paediatric use, and chronic conditions.

Read the complete standards: Editorial policy · Medical review policy · Pharmacist team.

Shipping & special sourcing

Vyloo delivers medicines and healthcare products to serviceable locations across India. For rare, uncommon, or hard-to-find medicines, we leverage our authorised sourcing network to supply genuine stock within communicated timelines. Cold-chain items are handled with strict temperature controls.

Full guidelines: Shipping & Delivery Policy.

Returns & refunds

We provide a 3-day return window from delivery for eligible return requests (wrong item, damaged packaging, or verified defect). Due to safety and temperature verification standards, insulin and cold-chain products are non-returnable once delivered, unless damaged or incorrect upon arrival.

Full details: Returns & Refunds Policy.

Privacy & data protection

We process personal and prescription information strictly for order fulfillment, customer verification, and compliance with Indian healthcare regulations. Prescription files are kept strictly confidential and are never published or sold.

Full policy: Privacy Policy.

Terms of use

Access to and use of the Vyloo platform is governed by our Terms of Use, which cover our hybrid pharmacy and sourcing model, prescription requirements, pricing, payments (PayU), cancellations, and governing law (Delhi jurisdiction).

Full agreement: Terms of Use.

Grievance redressal & privacy officer

For customer grievances, privacy inquiries, or order concerns:

Intellectual property

Trademarks and packaging shown belong to their respective owners. Vyloo does not claim ownership of third-party marks.

Fraud & impersonation safety

Vyloo will never ask for your card PIN, CVV, banking password, or full OTP over phone, email, or chat. Report suspicious messages referencing our brand immediately to support@vyloo.in.