Editorial Policy
At Vyloo, we provide product information and health-related content to help customers better understand the medicines and healthcare products available on our platform. This Editorial Policy explains how we approach the creation, review and correction of that content.
1. Purpose of Our Content
Information available on Vyloo may include:
- Product descriptions and pack information
- Medicine uses and general information
- Side effects and precautions
- Frequently asked questions
- Information about health conditions, ingredients and medicine salts
- Prescription requirements and ordering guidance
Educational Scope & Non-Diagnostic Notice
Our content is intended for general informational and educational purposes and to help customers make informed decisions while browsing or ordering products.
Vyloo does not use its content to provide a diagnosis, prescribe treatment or recommend personalised medication or dosage.
Information on our platform should not be considered a substitute for professional medical advice. For questions about your health, diagnosis, treatment, dosage or suitability of a medicine, please consult a qualified healthcare professional.
2. How We Prepare Content
We aim to present information in a clear, accurate and responsible manner.
Depending on the type of content, information may be compiled or reviewed using sources such as:
- Product labels and packaging information
- Information provided by manufacturers or authorised distributors
- Official prescribing and product information, where applicable
- Publicly available information from relevant government, regulatory or recognised healthcare sources
- Other reliable reference materials relevant to the product or topic
Evidence-Based Verification
We aim to avoid presenting assumptions, speculation or unsupported claims as fact.
Product information may change over time. Customers should always review the product label, packaging, accompanying information and, where applicable, consult a qualified healthcare professional before use.
3. Our Editorial Standards
When preparing or updating content, we aim to ensure that it adheres to strict editorial quality parameters:
Clear
Information should be easy for customers to understand and should not intentionally mislead or exaggerate.
Relevant
Content should help customers understand the product or topic they are viewing.
Accurate
We make reasonable efforts to ensure that factual information is consistent with the sources available to us at the time of publication or update.
Responsible
We do not intentionally publish content that encourages unsafe use of medicines or healthcare products.
Balanced
Where relevant, information about precautions, side effects, limitations or prescription requirements may be included alongside information about a product's general use.
4. Health and Medicine Information
Medicines can affect people differently. Information displayed on Vyloo may not apply to every individual or medical situation.
Vyloo does not provide personalised medical advice through its product descriptions, FAQs or general health information.
In particular, customers should seek advice from a qualified healthcare professional before making decisions relating to:
- Starting, stopping or changing a prescribed medicine
- Dosage or frequency of use
- Drug interactions
- Pregnancy or breastfeeding
- Paediatric or elderly use
- Allergies or adverse reactions
- Chronic, serious or emergency medical conditions
Emergency Assistance
If you believe you are experiencing a medical emergency, seek immediate medical assistance from an appropriate emergency healthcare provider.
5. Prescription Medicines
Certain medicines may require a valid prescription or may otherwise be subject to applicable legal and regulatory requirements.
Where a prescription is required, customers may be asked to provide the necessary documentation before an order can be processed or fulfilled.
The availability of information about a prescription medicine on Vyloo does not mean that the medicine can be purchased without meeting applicable prescription or regulatory requirements.
Vyloo may refuse, cancel or modify the fulfilment of an order where required documentation is unavailable, invalid, incomplete or where fulfilment would otherwise not be appropriate under applicable requirements.
6. Product Availability and Information
Product availability may vary based on inventory, location, supplier availability and other operational factors.
While we aim to keep product information reasonably up to date, manufacturers may change packaging, formulations, ingredients, instructions or other product details without prior notice.
For this reason, the product packaging and information received by a customer may differ in appearance from images or information previously displayed on the platform.
Customers should review the information provided with the product before use.
7. Advertising and Commercial Influence
Vyloo may display products, offers, promotions or related recommendations on its platform.
Commercial availability, promotions or partnerships do not change our responsibility to avoid knowingly publishing false or misleading information about a product.
Where content is promotional in nature, we aim to present it in a manner that allows customers to distinguish promotional material from general informational content.
8. Corrections and Updates
We recognise that product and healthcare information can change and that errors may occasionally occur.
When a material factual error is identified and verified, we may correct, update or remove the relevant information as appropriate.
If you believe that information published on Vyloo is inaccurate, misleading or outdated, please contact us at support@vyloo.in with:
- The relevant page or product name
- A description of the issue
- Any supporting information that may help us review the concern
Resolution Process
We will review the information and take appropriate corrective action promptly.
9. No Guarantee of Medical Suitability
Information on Vyloo is provided for general informational purposes and does not guarantee that a particular medicine or healthcare product is suitable for you.
The suitability of a medicine or healthcare product may depend on factors including your medical history, current medications, allergies and other individual circumstances.
Always follow the directions provided with the product and the advice of a qualified healthcare professional.
10. Contact Us
For questions, corrections or concerns regarding information published on Vyloo, please contact:
Vyloo Technologies Pvt. Ltd. Email: support@vyloo.in
Related Policies & Information
Please review our full set of platform policies and compliance standards: